Let me start by saying that I have had a long lifetime of surgeries from various accidents and general poor luck. Of all the experiences I can remember, this might be best one I have ever had from start to finish. The women at the front desk were warm, welcoming, helpful, kind and even willing to help me fill out my paperwork given the condition my dominate arm was in. Tresta, Dr. Schafer’s assistant/RMA was friendly and genuine. She made me feel comfortable about the upcoming surgery and the idea that paperwork would be completed accurately and with little effort on my part. My favorite employee was probably Tre(y) – sorry that I don’t remember the correct spelling of your name, sir. He was as polite as a person could be, respectful, and held a great conversation with me as he was helping put on a fresh splint. Even more, which is beyond surprising, I wasn’t too comfortable in the first split and he – even without being prompted – redid the entire thing enthusiastically because he wanted me to be as comfortable as I could be. Hats off, sir. You made my day so much better, and that’s saying a lot from a guy who had a detached tendon and was in terrible pain. Holly, the P.A. – you were wonderful, too. You answered my questions, had a solid sense of humor, treated me with respect, and spoke to me at the perfect level for my general education, but lack of knowledge in terms of anatomy. Also, I learned something about bicep functioning in the process which is pretty cool. And finally, Dr. Schafer – he did a great job on the surgery. I only met him once, but he had a sort of “quirky” charm that I’ve grown to expect from surgeons. Thank you all of you – you’ve done good work and put this therapist well on his way back to getting back to the job he really misses.
